Returns & Refunds
How to return an item or request a refund from GK African Prime Market.
If something is wrong with your order, we want to fix it quickly.
To confirm before launch: replace this page with your confirmed returns and refunds policy. Food and frozen items usually cannot be returned unless faulty, damaged or incorrect. Confirm your timescales and process.
Damaged, faulty or wrong items
Contact us within [X] days of delivery with your order number and a photo of the item. We will offer a replacement or refund.
Change of mind
[Your policy for unopened, non-perishable items]
Refund timescales
Refunds go back to your original payment method within [X] working days of approval.
How to contact us
Contact us and include your order number.